Question 1

Is there a contract?

Accepted Answer

No. No cancellation fee, and no minimum number of visits. Cancel or pause anytime - most of our members pause for travel and pick right back up.

Question 2

When are you open?

Accepted Answer

Seven days a week, 7am to 8pm. Most cleaning companies work 9-to-5 on weekdays. We start early enough to be done before you get home and stay late enough that you can actually reach us after work.

Question 3

Are your cleaners insured and background-checked?

Accepted Answer

Yes. We're fully insured and bonded, and every crew member is background-checked and trained before they enter a home.

Question 4

What products do you use?

Accepted Answer

Top-of-the-line products sourced through our manufacturers, and everything we use is green - with two exceptions we're upfront about: oven cleaner and toilet bowl cleaner. Those are the two jobs where the green version genuinely doesn't work, and we'd rather clean your oven properly than market to you.

Question 5

What if I'm not happy with the clean?

Accepted Answer

Tell us within 24 hours and we'll come back and re-clean that area free. No inspection and no forms - just tell us what was missed.

Question 6

Do I need to be home?

Accepted Answer

No. Most of our members aren't. Let us know how you'd like us to get in, and we'll follow it exactly.

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