Terms & Conditions

Welcome to The Perfect Clean website located at theperfectclean.com (the "Site") and operated by Clean Dot LLC d/b/a The Perfect Clean ("The Perfect Clean," "TPC," "we," "us," or "our"). The words "you" and "your" refer to each individual user accessing and using our Site and Service.

You must be at least eighteen (18) years old to be eligible to use the Site and Service.

1. Some Important Vocabulary

When we refer to our "Service," we mean our Site, our cleaning services, any subscriptions (including product subscriptions), any related offerings, and any mobile or other applications we provide.

2. You Have Both Rights and Obligations

You may access and view our Content and use the features of our Service on your computer or mobile device solely for your personal, non-commercial use. You may print and make copies of Content only for that personal, non-commercial use.

Except as expressly permitted, none of the material on our Site may be downloaded, distributed, reproduced, republished, posted, transmitted, or copied in any form or by any means without our prior written permission.

5. Services and Products

We provide home cleaning services and may also offer products or subscriptions (including air freshener subscriptions). We reserve the right to modify or discontinue any Service, product, or offering at any time.

6. Purchases

If you wish to purchase any product or service made available through the Service, you may be asked to supply information relevant to your Purchase including your payment details, billing address, and shipping address (if applicable).

You represent and warrant that: (i) you have the legal right to use the payment method provided; (ii) the information you supply is true, correct and complete; and (iii) you will pay for all charges incurred under your account or credentials.

7. Promotions (Contests, Sweepstakes and Giveaways)

Any contests, sweepstakes, giveaways, or other promotions ("Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in a Promotion, please review the applicable official rules.

9. Subscriptions, Billing and Cancellation

Subscription Plans

We may offer subscription plans (including product subscriptions). Subscription plans automatically renew on a recurring basis unless and until you cancel or we terminate the subscription.

No Refunds

Unless otherwise required by law, subscription payments are non-refundable and there are no refunds or credits for partially used periods.

Cancellation

You may cancel your subscription at any time by contacting us at hello@theperfectclean.com.

Early Cancellation Fee for Recurring Service Plans

When you enroll in a recurring cleaning service subscription (e.g., weekly, bi-weekly, or monthly), you receive a promotional discount on your initial service in exchange for your commitment to complete a specified minimum number of services ("Committed Services"). The number of Committed Services and the discount amount are disclosed to you at the time of enrollment. If you cancel before completing your Committed Services, you agree to pay an early cancellation fee equal to the unearned portion of your initial-service discount, calculated as:

This fee is not a penalty; it represents the consideration you received for the discounted initial service and is charged to the payment method on file upon cancellation. You acknowledge this fee is a reasonable and agreed-upon measure of the value of the discount provided to you.

16. Warranty Disclaimer

THE SERVICE, CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

19. Disputes

Except for small claims court cases, and claims related to intellectual property, the parties agree to attempt in good faith to resolve disputes informally. If a dispute cannot be resolved, either party may elect to resolve it through binding arbitration.

Class Action Waiver

THE PARTIES AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

20. United States; Governing Law

We operate the Service from the United States. These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.

23. SMS Texting

By opting into The Perfect Clean's SMS program, you agree to receive recurring automated promotional, transactional, and personalized marketing text messages from The Perfect Clean at the phone number you provide. Consent is not required to make a purchase or to enter any promotion.

Message and data rates may apply. Message frequency may vary.

Opt-Out: Reply STOP to any message to unsubscribe. Help: Reply HELP for assistance or contact us at hello@theperfectclean.com.